Information you may submit
The RFQ form may ask for your name, company, email, WhatsApp number, country or region, product, target capacity, voltage, role and project requirements. If you send drawings, photos, videos, labels, factory layouts or technical files by email or messaging app, those materials may also be used to understand the project requirement.
Please do not submit sensitive personal information that is not required for a food machinery inquiry. A quotation normally needs company and project information, not private identity documents.
How the information is used
The information is used to understand the inquiry, review equipment or line requirements, reply through the contact channel you provide and record the source page for internal follow-up. It may also be used to prepare a preliminary equipment configuration, check whether a machine fits the raw material and output target, arrange communication with a sales or technical colleague and avoid repeated questions during project follow-up.
Inquiry information is not used to create public case studies, publish buyer names or disclose your project details on the website without appropriate permission.
Project files and technical information
Food machinery inquiries often involve process routes, capacity targets, voltage, factory space, packaging requirements and installation conditions. These details are treated as project information and should be accessed only by people who need them for sales, technical review, quotation, order follow-up or after-sales service.
If a project moves from inquiry to order, additional commercial documents may be created, such as quotations, proforma invoices, packing information, inspection records or shipping documents. Those documents are managed according to the actual business process and are not published as website content.
What we do not publish
Customer contact details, project information, quotations, drawings and private documents should not be published as website content without appropriate permission. If a photo, video, testimonial or project reference is considered for marketing use, the company should confirm whether it can be used publicly and whether names, locations or production details need to be removed.
Retention and access
Access to inquiry records should be limited to the responsible business team. Retention, deletion and cross-border processing arrangements must be confirmed according to the company’s actual service providers and applicable requirements. In general, inquiry records should be kept only for legitimate communication, project follow-up, service history and internal business review.
Website forms, email systems, analytics tools, hosting providers or communication platforms may process limited technical data needed to deliver the website and receive inquiries. The exact provider list should be reviewed when the website operation setup is finalised.
Contact
For a privacy question, use the verified contact information on the Contact page. If you want to correct project contact information or ask how an inquiry is being followed up, include the company name, country or region and the approximate inquiry date so the team can locate the record.